INTRODUCTION Corporate social responsibility is basically the approach in which organizations make a well-through commitment to contribute towards the welfare of society and thus remain accountable to the stakeholders. The role of CSR is imperative in the hospitality industry where it helps hotels
INTRODUCTION 1.Background To The Research Customer retention is related to keeping the customers engaged while buying the products and availing the services of the company (Mahmoud, Hinson, R.E. and Adika, M.K., 2018). When the customers are highly satisfied then the company will be able to
INTRODUCTION Overview of The Topic The present dissertation is based on identifying the impact of COVID-19 on the performance and productivity of the hospitality industry. All industries have faced challenges in the tough time of pandemic but the hospitality industry is one of the industries that
INTRODUCTION Hospitality industry refers a large category of business in which offers services to guest. Generally industry is categorized into three common areas such as accommodation, food and beverage and travel & tourism (Ozturk, 2016). The main goal of the hospitality industry to give
INTRODUCTION Hospitality management refers the study of hospitality industry. The main goal of hospitality management is to manage hospitality in hotel so that number of customers gets values of their money. On other hand customer experience management mention the practice of modifying and
INTRODUCTION Hospitality and guest service management play a crucial role for rendering services to their guest. Every hotel had to maintain the guest service management in hotel so that they can render high quality services to their guest. Hilton Hotel and Resorts is the global brand that is
INTRODUCTION Hospitality operations refer to work done in different area of hotel sector effectively with talented workers having at workplace to cater good service to its consumers. Hospitality is connections between host and guests, the operations in this industry is manged by professional and
INTRODUCTION Aim: To ascertain different strategy which is used to enhance employee retention in hospitality industry. A case study based on Marriott Hotel. Objectives: To analyse the importance of employee retention in the hospitality industry To identify different challenges faced in the
INTRODUCTION The industry of hospitality refers to the large group of business that provides services to all the customer of the world. The main aim of the hospitality industry is to achieve the level of the satisfaction of the customer and gives them the best services. It includes the different
INTRODUCTION The specialist Hospitality operation management technician is manger with a professional quality in the Food and Beverage industry, they are responsible for the control and coordinates activities in the hotel sections which is related to the floors, rooms, reception, laundry services