INTRODUCTION CB also known as Consumer Behaviour refers to attitude and perception of customers or individual regarding the purchase of products, goods or services. If behaviour of the customers is good towards offerings of company, this means their business is performing well. Behaviour of
INTRODUCTION Dock land academy is the academy which want to arrange the event for the students and customers. Academy has given the event to the restaurant Hazev and the employee of Hazev is to run in the planning and promotion of the event on the large scale. The report will include the digital
INTRODUCTION The consumer insight is comprises to utilized through the businesses to increase a deeper understanding of how their people feels and thinks. The organisation is Holiday inn which is situated in London. It is a British owned brand of hotels or a subsidiary of intercontinental hotels
INTRODUCTION Customer satisfaction is one of crucial element to measure the success of an enterprise. Thus, degree of satisfaction of product and services can be measured with help of repetitive customers. Customer satisfaction can be referred as term which works as to full fill the expectation of
INTRODUCTION Quality management ensures the productive service is consistency in the organisation. There are four components and elements which is required to be considered by the organisation. Such as quality control, quality assurance, quality improvement and most importantly quality planning.
TASK 1 1.1. Formulating and recording possible research project outline specifications Research Topic: “To ascertain the influence of technology on customer satisfaction in the context of travel and tourism sector: A study on Thomas Cook” Background of the study In the current times, travel
INTRODUCTION Literature review is the process of comparing and contrasting on articles, texts and journals written by senior researchers in an effective and efficient manner so that detailed understanding regarding the subject matter can be made. In this context, the researcher will conduct the
INTRODUCTION Comprehending in relation with the visitor attractions, it is being regarded as the natural location and features, man-made creations or objects that have some or the other special attention for travellers and the local residents. Different destinations have particular attractions
INTRODUCTION Travel and tourism industry is the major contributor to the economy of the nation. It enhances employment opportunities on the location and help to improve life standard of the local people. Current study will discuss overlap of visitor’s attraction in relation to type of
CHAPTER 1: INTRODUCTION 1.1 Title “Customer Satisfaction and Service Quality in retail sector in Copenhagen: A comparative study on Netto and Fakta.” 1.2 Introduction Companies around the world focus on gaining