CHAPTER 1- INTRODUCTION 1.1 Context With the changing preferences of customers, hospitality organisation must focus on imparting training and development to their staff so that they can easily support the staff in enhancing their knowledge so that they can easily deliver required services to the customers. With the help of training staff, the company will be able to deliver quality services to the customers and it will result in attaining their satisfaction level. To sustain in the competitive environment, business organisation requires highly competent workforce as it assists in delivering the required services to the guests and customers. Therefore, lack of training is considered as one of the common problem that leads to dissatisfaction among staff and affects their delivery of services to the customers. The concept of customer services plays a significant role within the hospitality industry and further supports the organisation in delivering quality services to their customers. Along with this, it has been critically evaluated that the businesses are required to keep their customers satisfied so that they can engage in selecting their services in the future also. With the assistance of training programs within the hospitality organisation, manager can raise the capabilities of employees and which will enable them to give their best and superior performance to the enterprise. In addition to this, employee training and development programs plays a significant role as motivator within the hospitality organisation (Jodlbauer and et.al., 2012). This is because; such program helps the staff or employees of the organisation in attaining development and growth within their career. The training will make efforts in giving their best performance to the firm. Thus, it is correct to say that training and development programs will influence the performance which is rendered by the employees. The present research project will focus on analysing the impact of training and development on delivering services to the customers within the hospitality industry. The chapter will also outline the key aim and objectives that support the researcher to conduct study in an appropriate manner and measures the importance of training and development within the Marriott International, UK. Training and development is the key process which mainly engages in improving and improving skills and abilities of the staff who are working in the hotel so that they can deliver quality and standard services to their customers and guests. For the present research project, the study will be conducted on Marriott International, UK. It is one of the leading and global hospitality organisations that have different segment hotels across UK market. Therefore, in order to deliver quality and standard services to guests, it is essential for the staff to engage in training and development activities so that they may easily enhances their skills and attributes. Along with this, it is also assessed that to render or deliver the quality services to customers, it is essential for the hospitality organisation to train and develop their staff members so that they may deliver the quality services. Thus, it directly impacts satisfaction level of customers and guests who are visiting their hotel. Employee training and development is important in the hospitality organisation as their ultimate aim is to deliver quality services as it leads to satisfy their customers. Along with this, the entire research emphasize on the hospitality organisation and training and development method which is used by them for their employees so that they can easily deliver the quality services to their guests. With the help of conducting the research on this topic it will also support the researcher in investigating different training methods which is used by the hospitality organisation for their staff so that they can outcome in delivering quality accommodation and food services to the guests and customers. 1.2 Research aims and objectives For carrying out the research project in a proper manner aim and objectives has been framed which support the researcher in conducting research in an effective manner. With the increasing need of training and development, human resource management stresses on devising strategies that help in enhancing skills and abilities of the staff. Aim- To evaluate the impact of training and development of employees on the delivery of customer services- Study on Marriott International. Objectives To study the concept of customer service within the hospitality industry. To assess the methods of training and development adopted by Marriott International. To analyze the impact of training and development on service delivery within Marriott International. To recommend ways in which customer service can be enhanced at Marriott International through training and development. Research Questions What is the concept of customer service within the hospitality industry? What are the methods of training and development which are re adopted by Marriott International? What is the impact of training and development on service delivery within Marriott International? What are the ways in which customer service can be enhanced at Marriott International through training and development? Struggling with Drafting the Perfect Piece Assignment? Experts Are Here! Choose our qualified writers at the top essay writing service UK if you want your tasks completed without issues. Our staff of skilled and knowledgeable assignment writers in the UK at Assignmentdesk.co.uk works around the clock to give you top-notch dissertation writing services. We know how crucial it is for students to submit their assignments before the deadline. For this reason, we also provide academic support, custom writing aid, and other services online. You may receive inexpensive academic writing services from us without sacrificing the calibre of your work. So, do not delay and get in touch with us now if you require help with your writing tasks. Our team is always accessible to assist you and is here to help with any questions. UPTO50% Avail The Benefit Today! To View this & another 50000+ free Enter Email Submit
INTRODUCTION Title- “To assess issues that is being faced by companies in respect of gender inequality with reference to discrimination at the workplace for maintaining equality and diversity.A study on the retail sector” Background Equality and diversity is very necessary to be maintained
INTRODUCTION Innovation basically refers to more effective ideas, products and processes. For business, it refers to implementing innovating methods, practices, improving services etc. which may help in delivering better products and services. The theme of the journal is 'Benefits and
INTRODUCTION Research is simply intense study of a particular topic which includes proper investigation of it. In a good research, the wall of hypothesis breaks and data is collected, verified and necessary information is documented. A research must have a well-defined purpose and aim along with
Chapter 1: Introduction Overview of the Research Digital advancement is mainly based over different things likewise social media, internet, smart phones, Information Communication Technology and many others that has transform the whole life of organisation and individual. With the advance
Research Project TOPIC: Managing cultural diversity in the workplace. ABSTRACT In this study it has shown importance of developing aims and objectives on which basis, researcher develop project and perform further steps. It has also covered all steps of research methodologies like the type of
INTRODUCTION Communication plays crucial role in order to build good relation between the employer and staff (Lewandowska and et.al., 2018). It is effective term that is useful in order to enhance productivity and fosters good working relationships. Thus, communication is term that aids to bring
Chapter 1: Introduction 1.1 Overview of the research It is essential for every business to conduct a market research so as to find out all those determinants which have a vast impact on its working activities and practices. The present research is lead the impact of digital technologies on
Introduction Difference Between Quantitative and Qualitative Research Research or investigation is a systematic process of evaluating and examining a selected problem or issue thoroughly. There are two types of investigation that can be conducted by a researcher such as quantitative and
Introduction Quantitative research methods play a crucial role from investigation purposes as they help in the accumulation of raw data. This is helpful in quantifying the research and providing empirical results by way of statistical, mathematical and computational methodologies (Bryman, 2017).
Submission 1: Research Design Proposal TITLE: “To examine the importance of customer service in enhancing sales of business”. A case study on M&S Chapter 1: Introduction Customer service is a term that reflects either purchasing or promoting products of an enterprise. It consists a set